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Shipping & Returns 

Thank you for choosing Sugar Bowl Babies for your pre-loved books, toys, clothing, and accessories. We strive to provide you with the best products and customer service. Please take a moment to familiarize yourself with our Shipping, Return, and Exchange Policy.

Shipping:

  1. Shipping Locations: We currently offer shipping within the United States. We are working towards expanding our shipping options to serve customers internationally in the future.

  2. Processing Time: Once your order is placed, we will process and ship it within 1-3 business days. Please note that processing times may vary during busy periods or holidays.

  3. Shipping Methods: We offer various shipping methods, including standard shipping and expedited shipping. The available options will be displayed at checkout, along with their corresponding costs.

  4. Shipping Fees: Shipping fees are calculated based on the total weight of your order and the shipping destination. The applicable shipping charges will be displayed during the checkout process.

  5. Order Tracking: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment.

  6. Delivery Time: Delivery times may vary depending on the shipping method selected and the destination. Standard shipping typically takes 3-7 business days, while expedited shipping arrives within 1-3 business days. Please note that these are estimated delivery times and may be subject to unforeseen delays.

Return and Exchange:

  1. Eligibility: We understand that sometimes a product may not meet your expectations. If you are not completely satisfied with your purchase, you may be eligible for a return or exchange.

  2. Condition of Items: To be eligible for a return or exchange, the items must be unused, in their original condition, and with any tags or labels still attached. Please ensure that the items are free from any signs of wear or damage.

  3. Timeframe: You have 14 calendar days from the date of delivery to initiate a return or exchange.

  4. Return Process: To initiate a return or exchange, please contact our customer service team via email or phone. Provide your order details and the reason for the return or exchange. Our team will guide you through the process and provide you with further instructions.

  5. Return Shipping: If the return or exchange is due to a product defect or an error on our part, we will provide you with a prepaid shipping label. In other cases, the return shipping costs will be the responsibility of the customer.

  6. Refund or Exchange: Once we receive the returned items and verify their condition, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase. Exchanges will be subject to product availability.

  7. Non-Returnable Items: For hygiene reasons, certain items, such as intimate apparel or personal care products, are non-returnable. Additionally, items purchased during clearance sales or promotional offers may be non-returnable or subject to specific return conditions. This information will be clearly communicated at the time of purchase.

 

 

If you have any further questions or concerns regarding our Shipping, Return, and Exchange Policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with Sugar Bowl Babies is exceptional.

Note: This policy is subject to change without prior notice. Please refer to our website or contact our customer service team for the most up-to-date information.

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