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Store Policy

Thank you for choosing Sugar Bowl Babies for your online shopping needs. We are committed to providing you with an exceptional shopping experience. Please take a moment to review our Store Policy to ensure a smooth and enjoyable transaction.

  1. Product Availability and Descriptions: a. We strive to keep our online inventory up to date, but occasionally, certain items may become unavailable due to high demand or unforeseen circumstances. In such cases, we will promptly notify you and offer alternatives or a refund. b. We make every effort to provide accurate and detailed product descriptions, including measurements, materials, and any specific features or limitations. However, please note that slight variations in color or appearance may occur due to individual monitor settings or lighting conditions.

  2. Pricing and Payments: a. All prices listed on our website are in the local currency and inclusive of applicable taxes, unless otherwise stated. b. We accept various payment methods, including major credit cards, debit cards, and secure online payment platforms. Your payment information will be processed securely and confidentially.

  3. Order Processing and Shipping: a. Once you place an order, we will process it within 1-3 business days, excluding weekends and holidays. Please note that processing times may vary during peak periods. b. We offer shipping within the United States. Shipping fees are calculated based on the total weight of your order and the shipping destination. The applicable shipping charges will be displayed during the checkout process. c. Delivery times may vary depending on the shipping method selected and the destination. We work with reliable shipping carriers to ensure timely delivery, but please note that unforeseen delays may occur during transit.

  4. Returns and Exchanges: a. We want you to be completely satisfied with your purchase. If for any reason you are not, you may request a return or exchange within 14 calendar days from the date of delivery. b. To initiate a return or exchange, please contact our customer service team via email or phone. Provide your order details and the reason for the return or exchange. Our team will guide you through the process and provide further instructions. c. To be eligible for a return or exchange, the items must be unused, in their original condition, and with any tags or labels still attached. Please ensure that the items are free from any signs of wear or damage. d. Return shipping costs will be the responsibility of the customer, unless the return is due to a product defect or an error on our part. e. Once we receive the returned items and verify their condition, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase.

  5. Customer Support: a. We are committed to providing excellent customer service. If you have any questions, concerns, or need assistance, please don't hesitate to contact our customer support team. We are here to help and will respond to your inquiries as promptly as possible.

Note: This policy is subject to change without prior notice. Please refer to our website or contact our customer support team for the most up-to-date information.

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